Passengers are advised that in order to ensure a smooth check-in process, baggage weight limits must be carefully observed. The sizes and dimensions of cabin and hand luggage are not uniformly regulated. Rules vary from airline to airline, so please check with your carrier in advance!
As a rule, only one piece of hand luggage is allowed. Check with your carrier how many pieces of hand luggage you can carry on board the aircraft. The weight and size rules are also very important.
Baggage check-in rules can be found on the airlines' websites.
Oversized or non-standard luggage such as bicycles, skis, surfboards, musical instruments, etc., must be reported to the check-in counter. Such baggage is checked in at the desk labelled Oversized Baggage to the right of the check-in counters. Please consult your airline in advance for any unusual baggage. So is the carriage of animals.
Be sure to check which items are not allowed in your hand luggage or checked luggage before you travel. For a detailed overview, see Security Rules and Policies.
If you have damaged or missing luggage, please contact the Baggage Claim desk in the arrivals hall or use the contacts below.
